BEFORE YOU GO
General travel information
Practical tips so you arrive ready, not rushed.
Travel documents
You are responsible for travelling with a valid passport and any visa the destination (or a country you transit) requires. Check the requirements in good time — we are happy to point you at them.
Baggage
The allowance depends on the carrier and is stated on your booking confirmation. Anything above it is charged by the carrier at the airport.
At the hotel
Rooms are normally available from the afternoon on the day you arrive and are vacated in the morning on the day you leave; the exact times are in the property's house rules.
Health and insurance
Ask your doctor or health authority about vaccinations for your destination. Treatment abroad is at your own cost, so travel insurance is strongly recommended — we can arrange a policy when you book.
Payment and cancellation
What you pay when you book, when the balance is due and what a cancellation costs are set out in our general travel terms.